Privacy Policy

Effective Date: March 23, 2026

At Club Physique, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website (clubphysique.ca), book a service, or purchase products from our boutique.

1. Information We Collect

We collect information that helps us provide a personalized wellness experience. This includes:

  • Contact Information: Name, email address, phone number, and physical address.
  • Booking & Health Information: Information provided when booking massages or esthetic treatments, including health history forms required for safe treatment.
  • Payment Data: Credit card or payment details (processed securely through our third-party partners like Fresha or WooCommerce).
  • Technical Data: IP address, browser type, and cookies to improve your experience on our website.

2. How We Use Your Information

We use your personal information to:

  • Schedule and manage your appointments.
  • Provide therapeutic massage and esthetic services tailored to your needs.
  • Process payments and issue insurance receipts (Naturopathy/Massage Therapy).
  • Send appointment reminders or respond to inquiries via our contact form.
  • Inform you about new products (Aveda, Vivier, etc.) or “Smart Pricing” promotions (if you have opted-in).

3. Sharing of Information

We do not sell your personal information. We only share your data with:

  • Service Providers: Third-party platforms that manage our bookings (e.g., Fresha) and payment processing.
  • Legal Requirements: If required by law or to protect our rights and safety.

4. Data Security and Retention

We implement security measures to protect your data. Your health files are kept confidential and are only accessible by the licensed professionals providing your treatment. We retain your information only as long as necessary to provide services or comply with legal and accounting requirements.

5. Your Rights (Quebec Law 25)

Under Quebec’s privacy legislation, you have the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate information.
  • Withdraw your consent to the use or communication of your information.
  • Request the deletion of your data (subject to legal retention requirements).

6. Cookies

Our website uses cookies to analyze traffic and remember your preferences. You can disable cookies through your browser settings, though some features of the site may not function properly.

7. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact our Privacy Officer:

Privacy Officer: Michael Schwar

Email: michael@clubphysique.ca

Address: 313 Dorval Ave, suite #100, Dorval, QC, H9S 3H6

Phone: (514) 633-8333